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Privacy Policy

Forward Healthcare is the trading name of Forward Corporation Pty Ltd (ACN 656 170 697). In this Privacy Policy”,  “we”, “our” or “us” means “Forward Corporation”, “FC”, “FHCARE”, “Forward Healthcare”. We operate allied health/medical clinic and maintain a website under the domain name fhcare.com.au (“Website”). We recognise the importance of maintaining the privacy of the personal information of the individuals we deal with in conducting our business. This Privacy Policy outlines our commitment to safeguarding the privacy of personal information provided to us or otherwise collected by us, whether offline or online, including via our website (Site). This Privacy Policy applies to information collected digitally via the FC website as well as to information collected through other means such as administrative forms and clinical interviews. This Privacy Policy applies to the collection, use and disclosure of personal information by FC, and is made in accordance with the Australian Privacy Principles which apply to FC pursuant to the Privacy Act 1988 (Cth) (“Privacy Act”) and the Health Privacy Principals which apply pursuant to the Health Records Act 2001 (Vic) (“Health Records Act”).

In the event of inconsistency between this Privacy Policy and the Privacy Act or the Health Records Act, the Privacy Act or Health Records Act will prevail.

You agree to the terms of this Privacy Policy if you:

  1. Engage us or our contractors to provide you with health services;
  2. Contact us to enquire about our services; or
  3. Visit our website.

WHAT KINDS OF PERSONAL INFORMATION ARE COLLECTED

Without the consent of the individual, FC will not collect or monitor any personal information about them. The only personal information gathered is that which has been voluntarily submitted.

We may gather the following types of personal information:

  1. Your name
  2. Your age and/or date of birth;
  3. Your contact information such as your address, telephone number and email address;
  4. Your demographic information such as postcode, background;
  5. Your profession, occupation or job title;
  6. Your credit card or bank payment details
  7. Your service interest and preferences
  8. Details of products and services we have provided to you/or our response to inquiries made by you/people in relation to you.
  9. Additional personal information that you supply to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms, and/or accounts from which you permit us to collect information; and
  10. Your Medicare number, Health Care Card number or Pensioner Concession Card Number, Veterans’ Affairs number your private health insurance details, or Any details of compensable claims under WorkCover and TAC and your Individual Healthcare Identifier, if any;
  11. Any other personal information requested by us and/or provided by you or a third party.
  12. We may collect this type of personal information directly from you or through third parties.
  13. Medical history and other health information that we acquire or collect in the course of providing our services;
  14. Payment information, such as credit card information, health insurance and facts about health insurance, employee benefits, or other information Data on insurance benefits, Medicare, and subsidy cards.

How we collect your personal information

FC is dedicated to protecting personal information. Individuals have the right to control how their personal information is collected and used, according to the law. FC generally collects personal information directly from you in person and in a variety of ways, such as when you: interact with us electronically or in person when you visit our website and when we provide it our services to you.

We may gather information about you:

  1. By phone: From another supplier’s direct shipment; When you pay a bill or make an appointment.

During the consultation we may receive personal information from third parties Independently we will protect as described in this privacy policy.

We collect info, when you:

  1. Contact us to enquire about our services or book an appointment, via by phone, email, or using our online booking platform, or in person at our clinic;
  2. Complete our New Patient Registration Form, usually before your first consultation, via online on our website, facilitated booking pages or a paper-based form; and/or
  3. Attend a consultation and disclose personal information.
  4. Information from an online form.

Other circumstances when we may collect information from other sources or third parties:

  1. Your parent, guardian, relative, carer or friend if they have arranged to meet you or contact us;
  2. When the patient has decisions about the person receiving the treatment or Support person;
  3. Other healthcare professionals (including doctors you have seen, specialists, allied health professionals)
  4. The health care professional who treated the person;
  5. From a private health insurance company or other insurer; Medicare, Department of Veterans Affairs, Pharmaceutical Benefits Scheme, WorkSafe Victoria, Transport Accident Commission,
  6. Your (potential) employer; OR
  7. Law enforcement and other authorities.

Purpose of collection personal information

We may collect, store, use, and disclose personal information for the following purposes:

  1. to enable you to access and use our Site, associated applications, and associated social media platforms;
  2. to contact and communicate with you; for internal record keeping and administrative purposes;
  3. to add you to our waitlist for service, which is held within an external database;
  4. to send you information about our services and information that we believe may be of interest to you.

We will take reasonable steps to notify you of the collection of your personal information and provide any relevant information required under the Privacy Act or the Health Records Act. We will only obtain personal information in a lawful and fair manner. Unless we are authorised to collect personal information under the Privacy Act or the Health Records Act, we will destroy or anonymize it. Our employees, contractors and/or related entities; anything that has been or may be transferred (in good faith) to our business or assets (or any part thereof);

  1. To courts, tribunals, regulators and law enforcement authorities if you do not pay for goods or services provided to you by us.
  2. To courts, tribunals, regulators and law enforcement authorities as required by law in connection with existing or future legal proceedings or to establish, enforce or defend our legal rights.
  3. Third parties, including agents or subcontractors, who assist us in providing information, products, services or information.

Data is collected and processed by third parties such as Google Analytics

When we disclose your personal information to the above third parties, those third parties may store, transfer or access your personal information outside of Australia. If we do not obtain your consent to disclose your personal information overseas, we will only disclose your personal information to countries whose laws protecting your personal information are substantially similar to Australian privacy principles and/or we will take reasonable steps to require foreign recipients to protect your personal information. information in accordance with the Australian Privacy Principles.

IF YOU WANT TO REMAIN ANONYMOUS

If you do not provide us with the above personal information may include diagnosis and treatment is incorrect or incomplete and/or you are ineligible for Medicare benefits or private health insurance discounts for services we provide

  1. May fail to receive links or receipts; and/or
  2. We cannot provide what you have requested services are not being provided to you properly or at all

You have the right to deal with it us anonymously or under a pseudonym unless impractical or unrequired or authorised by law to conduct business only with specified persons. We notice which it will be impossible for us to provide for the reasons stated above with healthcare if you remain anonymous or use a pseudonym.

HOW DO WE USE YOUR PERSONAL DATA?

Personal information will mainly be used to fulfill obligations arising from a sales contract and/or other contract between an individual and a company.

  1. Provide FC-related services such as warranty or after-sales support
  2. Contacting a company on behalf of you for service/product orders/equipment related inquires with your permission.

FC may contact individuals using the information they provide:

  1. provide information about company updates, new products, special offers and other matters of interest
  2. Distribute newsletters We will use the personal information we collect from you to provide the services you request or otherwise carry out our business as a medical clinic.

This Includes:

  1. provision of health care services;
  2. send you reminders about scheduled appointments or follow-up appointments;
  3. send you electronic exercise/prescription tokens and pathology or radiology emails. Sending via SMS or e-mail by mail;
  4. answer your questions and handle any complaints;
  5. for administration and settlement purposes;
  6. marketing, including e-marketing. mail, promotional and educational activities; and
  7. to ensure compliance with our legal obligations
  8. quality improvement activities, monitoring our company’s performance perform clinical audits and comply with reporting obligations.

We will not use any personal information about you for any purpose other than the primary purpose for which they were collected, unless otherwise stated herein. A privacy policy is either permitted or required by privacy law or the Health Board Archives Law.

Access to personal information

Individuals will be able to access to your personal data upon request but our practice is allowed from time to time prohibit access to information under privacy law exceptions. A small administrative fee may apply pay for providing information. If you want a copy information we have about you, or information we think we have is incorrect, outdated, incomplete, irrelevant or misleading do email us. We will promptly consider any written patient request access to the health record itself. He/she will have to think about it the risk of physical or mental harm arising from a health claim information.

Security of Your Personal Information

Our goal is personal data collected during our research. Personal information will be destroyed confidentially, securely and properly when no longer in use. Necessarily, we ensure and ensure adequate physical, electronic and management procedures information and to protect it from misuse, interference, loss and unauthorised use access, modification and disclosure.

This privacy policy does just that does not protect you when you submit any content, questions or ideas to FC. We cannot guarantee the security of the information you transmit to us, or received from us If you want them private or proprietary, don’t submit them email in a letter to FC To each e-mail we try to answer the letter within 48 working hours.

When you visit us Website

Visitors to our website does not disclose information unless provide this information when completing the application form. When people visit us anonymous website, non-personal information may be collected, including but is not limited to browser type, version and language, operating system, pages displayed when browsing the website, the page access time and the link to the website address. This information is used in the aggregate to analyse how people use our website to improve our services.

Cookies

Like most websites, we may use cookies from time to time personalise your online experience and deliver content and advertising according to your interests A cookie is a small data file written for your hard drive when you visit our website. Cookies are not malware that access or damage your computer. Analytical cookies: We use them to collect statistics about us place. For example, they help us check how many users are on the site and what are the most popular sections. Third-party vendors, including Google, use cookies to serve ads based on previous visits to the site.

Most web browsers automatically accept cookies. Your browser’s help function will tell you how to disable cookies or notify you when a cookie is sent It is recommended to leave cookies enabled as they work Disabling cookies may affect your overall browsing experience. For further information please visit Terms of Use.

HOW DO WE PROVIDE YOUR PERSONAL INFORMATION?

Information may be shared with companies in Australia or overseas for the purposes described above Personal information may also be shared with the service provider or non-company group company that operates the website or provide a service.

  1. We may disclose your personal data information in the following circumstances.
  2. As discussed with you during a consultation.
  3. To our employees, medical and paramedical professionals. who provide medical services in our clinics, contractors or service providers to conduct our business, fulfill their requests and otherwise provide products and services to you, including without limitation, a web hosting provider.
  4. Computer system administrators, postal companies, couriers, payment processors, data entry service providers, electronic network operators, collection agencies and professional advisors, accountants, lawyers, business consultants and consultants.
  5. Next to healthcare professionals, for example by referring you as a patient to them (e.g. specialists, hospitals, paramedics), to pharmacies for medication or when you request to transfer your data. or where necessary to reduce or prevent a significant threat to the patient’s life, health or safety. For reasons of public health or safety or with the patient’s consent impractical. OR or in cases provided by law notification of a specific condition.
  6. For your personal health insurance to qualify for discounts.

In order to for the assertion, exercise or defense of a legal claim or purposes

Confidential Dispute Resolution:

  1. To our suppliers and others third party commercial partners for commercial, marketing and related reasons; AND
  2. In an employment relationship advice or services to your employer or prospective employer authorised representatives and their insurer.
  3. If we need to contact you, we will.
  4. If this is not possible, we can call your next of kin and/or your emergency contact to see.
  5. If they can help us reach you.

The patient data is sent by us primary care network for public health and research, but all of that information is made anonymous. If you do not want your data to be anonymous reported, notify us and ask to opt out.

FC transfers all or part of its business activities to another entity – our client the database may be included in the transaction revealing personal information the new owner. Except as required or permitted by the Privacy Act or the Health Records Act, FC will not use or disclose any information about you without your consent. Only those who require access to your information will have it.

Except as required or permitted by the Privacy Act or the Health Records Act, we do not disclose personal information to recipients outside of Australia.

Disclosure of your personal information

We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:

  1. For the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect;
  2. Where we have the consent of the individual to do so;
  3. As required by law;
  4. Under other circumstances where permitted under the Act.

Choice and Consent: Please read this Privacy Policy carefully. By providing us with personal information, you understand that we will collect, store, use and disclose your personal information in accordance with this privacy policy. You are not required to provide us with personal information, but failure to provide it may affect your use of this website or the products and/or services offered on or through this website.

Third Party Information: If we receive personal information about you from a third party, we will store it as described in this Privacy Policy. If you are a third party providing personal information about someone else, you represent and warrant that you have that person’s consent to provide us with personal information.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously given us consent to use your personal information for direct marketing purposes, you can change your mind at any time by contacting us using the details below.

Access: You can request detailed information about your personal data. An administrative fee may be charged for providing this information. In certain circumstances specified in 1988 In accordance with the Privacy Act (Cth), we may refuse to provide you with personal information we hold about you.

Correction: If you believe that any information, we hold about you is incorrect, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any incorrect, incomplete, misleading or outdated information. Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide full details of the alleged breach. We will investigate your complaint promptly and will contact you in writing with the results of our investigation and the steps we will take to resolve your complaint.

Unsubscribe: You may unsubscribe from receiving direct marketing communications from us at any time by contacting us using the information provided below.

We make every effort to ensure that the personal information we collect is secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic and managerial procedures to safeguard and protect your personal information from misuse, interference, loss and unauthorized access, alteration and disclosure or transmission by us. Sending and exchanging information is at your own risk. Although we take steps to protect against unauthorized disclosure, we cannot guarantee that the personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.

Links to other websites: Our website may contain links to other websites. We do not control these websites and are not responsible for the security or privacy of any personal information you provide while visiting such websites. This privacy statement does not apply to these websites

PERSONAL INFORMATION ABOUT CHILDREN UP TO 16 YEARS

The child’s parent or guardian under the age of 16 has the right to receive medical information about that child in most cases fallen down. However, there may be cases when medical information about the child is held by the child’s parents or guardians to protect the child’s right to privacy. It will be determined by our assessment of the child’s understanding and intelligence understand different considerations in specific circumstances.

HOW WE USE THE INFORMATION DIRECTLY MARKETING COMMUNICATIONS?

Contact by the Company: FC may contact individuals using the information provided by them in order to:

  1. Provide information about upgrades, new Company products, special offers, and other matters of interest.
  2. Sending out newsletters.
  3. We may contact you using the information you provide to send you direct marketing communications about our services and business.

In relation to such direct marketing communications, we will follow our obligations under the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

HOW DO WE STORE PERSONAL INFORMATION

We will take all reasonable steps to protect personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. We keep personal information we collect on-site servers, with cloud-based backup servers in Australia.

We do not typically keep hardcopies of documents; instead, hardcopies are scanned and saved into our electronic patient health information system, and the originals are destroyed. Hardcopies of confidential documents that are kept are kept in locked filing cabinets. Our electronic patient health information system is accessed by our practitioners and other staff via unique logins with secure passwords known only to the specific user. Staff can only access the types of information they need to perform their duties thanks to user settings. We expect our employees and contractors to keep personal information confidential.

We are required by law to keep medical records for a minimum of seven years from the date of the last entry into a person’s record, unless the person is a child, in which case the records must be kept until the patient reaches the age of 25. If we decide that we no longer need your personal information, we will take reasonable steps to securely dispose of it.

HOW CAN I ACCESS, MODIFY OR DELETE MEDICAL RECORDS HELD ABOUT ME

Individuals have the right to review the information that may be recorded on the FC database.  FC customer can be used to obtain information. You may request access to our records containing your personal information by contacting us using the information provided below. We will usually provide you with your information within 14 days of receiving your request. We may, however, charge you a reasonable fee for access. In addition, if permitted by the Privacy Act or the Health Records Act, we reserve the right to deny you access to your information in certain circumstances. FC will try to make sure that the personal information it maintains is accurate, complete, and up to date. If you need to change or update your personal information, please contact FC using the information provided below.

If it is determined that the personal information, we have on file for you is inaccurate or out of date, we will take all necessary steps to correct it.  We may disagree that there are grounds for amendment in some cases, in which case we will add a note to the relevant section of our records stating that you disagree with that information. FC and links to other websites: FC provides links to websites that are not affiliated with the Business. FC has no control over these connected sites, and the Company is not responsible for the behaviour of companies linked to the Company website, nor for the performance or otherwise of any content and/or software contained in such external websites.

CHANGES TO OUR POLICY

We reserve the right to modify this Privacy Statement at any time. We’ll let you know about the changes by posting an updated version of the policy on our website.

HOW CAN I MAKE AN INQUIRY OR COMPLAINT?

FC takes complaints seriously, and upon receipt will examine the complaint and instigate internal procedures to ensure compliance with the Privacy Act and the Health Records Act and aim to resolve complaints within 30 days of submission. You may also contact the following organisations with any privacy related complaints, or see their website more details:

Office of the Australian Information Commissioner (OAIC)

If you have any questions about this Privacy Policy or wish to make a complaint about a privacy matter, please contact us using the information provided below:

  1. Email us at: admin@fhcare.com.au
  2. Telephone us: 03 9123 4360