Cancellation & Payments Policy
Cancelled and Missed Appointments:
We understand that sometimes clients need to cancel an appointment. Please notify us as soon as possible and a give a minimum of 24 hours before your scheduled appointment.
1. If your appointment can be rescheduled to a different time on the same day, no fee will be applied.
2. If Less Than 24 Hours’ Notice or Same Day Cancellation : $40 fee will be applied.
NDIS and Home Care Package Missed Appointments
All NDIS and Aged Care are required to provide 3 business days’ notice of cancellation or will be charged full amount for the scheduled appointment.
Please Note:
- Payment is required on the day of consultation.
- Private health insurance claims can be processed on the spot.
If your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs incurred as if the debt were collected in full, including legal demand costs and the cost of retaining that debt collection agency and/or law firm.
Travel Expense Policy:
All NDIS participants and aged care clients are required to give a minimum of three days notice for appointment cancellations or reschedules. Cancellation or reschedules within three business days will be charged the full cost.
Travel fees may change in accordance with NDIS guidelines.
Non–Contact Hours Billable:
Time spent on non-face-to-face activities may be billed by our practitioners. Non-contact hours that assist the participant’s planning or progression of services may include: client care note taking, noting outcomes for functional assessments, sensory profile forms and skills and development forms, therapy planning, any phone and email communications with other service providers and writing progress reports for co-workers and other providers.